How can I change something in my account?
You can change information in your account by logging in with your email and password. Here you can find all your details like your addresses, email addresses and your orders and invoices.
How can I add an address to my account?
In Step 3 ‘Delivery’ select ‘Choose Another/ New Delivery Address’ to add an address.
You can also go directly to ‘Addresses’ in your account to delete or add an address.
How does Zolemba handle my data?
You can trust your data to be safely in our hands. We do not give any information to third parties. When you pay with credit card, payment will be processed with a secure connection. We never save your credit card information.
How can I change my password?
You can change your password in your account.
I forgot my password, how can I receive a new one?
Click on ‘Forgot Password’ and enter your email address. You will receive an email with a new password within a few minutes.
How do I choose a safe password?
* Choose a different password for every website
* Use at least 8 characters for your password
* Use capital letters, small letters, numbers and special characters
* Change your password regularly
* Avoid passwords that are easy to guess like names or birthdates
Can I use a post-office box as a delivery address?
You can use a post-office box address only for your invoice address. We can not deliver at post-office addresses.
Can I subscribe to your newsletters?
Yes! Subscribe to our newsletters to receive the latest news, updates and special offers, You can register on the Zolemba homepage by clicking ‘Subscribe to Newsletter’. Here you can enter your email.
Where can I unsubscribe from your newsletter?
You can unsubscribe from our newsletter in your account setting. Here you can deselect the check mark to discontinue receiving our newsletter. You can also use the link in one of the emails you have received from us. In every newsletter there is a link to unsubscribe from the newsletter.
I unsubscribed from the newsletter but I still receive emails, how is this possible?
It is possible you are logged in with another account as well. When you login with this account you can check if this is the case. You can also ask our customer service to verify for you.
How can I see the status of my order?
View into your account and see if your order is ‘in process’ or ‘shipped’.
My delivery address is wrong. How can I change it?
You can change this in Step 3 of the ordering process. You can also change the address in your account settings.
Note: Once your order is in the processing stage, you can no longer change the address for that specific order. Please contact our customer service at +31 (0)53-7370160.
Can I cancel my order myself?
This depends on the status of your order. As soon as your order is ‘in process’ you can no longer cancel the order. If this is not the case, you can cancel the order in your account.
How can I change my order?
If you want to change your order, view the status of your order. You can change the delivery address, invoice address, reference number or PO number of an order as long as the order has not been already sent.
To change the products of your order, please contact our customer service at +31 (053) 7370160.
Are my files being saved?
Your files will be saved in your account.
In my order I see product/order line/model. What does it mean?
The product refers to the product you ordered. For example, a label of 100mm x 100mm.
The order line is the part of the order that specifies detailed information about a requested item.
The model refers to the different models you ordered of one item.
I need my order faster. Is this possible?
That is possible if your order is not already ‘in process’. Please contact our customer service at +31 (0)53-7370160.
I want to change the shipping time. Where can I do that?
You can determine your preferred delivery time during the ordering process. You can not change the delivery time once the order is in the processing stage. If you have any questions about the order process you can contact our customer service at +31 (0)53-7370160.
Can I pick up my order myself?
We are only located in Haaksbergen, The Netherlands. If you are in the area or if you know someone who can pick up your order for you, that is possible!
Address of Zolemba:
7482 GZ Haaksbergen
Where can I find my recent orders?
You can view your orders on your account. With the function of ‘Reorder’ you can easily order the same products again. If you want to order a similar order but with some adjustments you will have to create a new order.
How can I change something in my account?
You can change information in your account by logging in with your email and password. Here you can find all your details like your address, email address, orders and invoices.