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Providing files

  • Which file format can be uploaded?

    We recommend using Adobe Illustrator for designing. Files can be uploaded as a PDF. Files that are made in Microsoft Office can’t be used. Formats like EPS, AI, JPEG, TIFF and PNG are unable to properly upload.

  • I designed the file in Microsoft Office. Can you work with that?

    Files that are designed in Microsoft Office are not usable for printing. Microsoft Office software is good for making presentations and writing texts but not for making print-designs. We recommend Adobe Illustrator.  If you do not have Adobe Illustrator you can contact a designer or DTP.

  • What is meant by height and width?

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  • How do I make a cutting line?

    The size of your label has to be indicated with a cutting line. This cutting line or die-cut line has to be added in a new layer above your design. The cutting line has to be designed with rounded corners (2 mm) and the colour C:0, M:100, Y:0, K:0. Call this called ‘die-cut’ in Illustrator. Your label can be cut in every possible shape because we cut using a laser instead of die-cutting plates.

    These are examples of possible shapes. Other shapes are also possible.

  • How do I use white ink in my design?

    You can add white ink as a label that will be printed as a layer underneath on metallic, neon or transparent material. The white ink is printed on the label before adding the colour. The colour appears more intense and concentrated. Add a white ink layer to your design under the element and ‘overprint’  the filling. Choose the opaque white layer ‘white_ink’. When placing your order, you must then selected "full-colour + white ink" on the online configurator. 

  • How can I change an element to deep black?

    We recommend using black as C: 0, M: 0, Y: 0, K: 100.

  • How do I embed fonts in my file?

    The fonts have to be embedded to your file. You can add them as follows: open your PDF file and use ‘select all’, go to ‘text’ and change text to paths. The minimum letter height is 1.32 mm. If the font is any smaller they will be no longer legible on the label.

  • What are the requirements for pictures?

    Photos and other bitmap-files have to have a minimum resolution of 300 ppi. Pictures with lower resolutions will appear blurred.

  • I ordered more than one model/design. Is one file enough?

    We need one file per design if you want to order more designs. 

  • How do I flatten transparent artwork?

    If your design includes transparency it is important that you flatten it. In Illustrator select all and go to ‘object’ > ‘flatten transparency’. Choose the default option ‘high resolution’.

  • How do I change the colour from PMS/RGB to CMYK?

    It is important to design the files in CMYK. PMS and RGB colours are automatically converted to CMYK when printing which leads to a change in colour.

    We recommend using deep black as C: 0, M: 0, Y: 0, K: 100. If your design includes opaque white you have to declare this colour ‘white_ink’. For the cutting line use ‘die-cut’ with the values C:0, M:100, Y:0, K:0.

  • In which programm can I add text paths?

    This is possible in Adobe Illustrator. Open your PDF and click ‘select all’, go to ‘text’ and choose ‘change to paths’. The minimum letter height is 1,32 mm. If the font is any smaller then they will not be legible on the label.

  • Can you make my file print-ready?

    Our prices are based on the requirement that the files are ready for printing. If we have to adjust the file ourselves to make it ready for printing we will charge extra costs. Contact us for possibilities on the following number +31 (0)53-7370160 or send us an email.

  • I have crop marks in my file instead of a die line. Is this correct?

    Unfortunately not. Crop marks only indicate the corners. To die cut your document Zolemba needs a dieline. Our laser needs this information for cutting. For more information about adding a cutting line please refer to our blog.

  • What if I do not have a cutting line in my design?

    You can add the cutting line afterwards. Go to ‘How do I make a cutting line?’. If you do not succeed we can also add the cutting line for you. Extra costs will be charged. Contact us for more information over +31 (0)53-7370160.

  • Where do I find the specification for my file?

    You will find these here on our website. The specifications are also listed on every page in the footer.

  • When do I get to know if my file is usable?

    We will check the quality of your file before printing. Shortly after uploading you will receive a notification. You can also check this in the ‘dashboard’ in your account. The exact status will be visible here. If the file is accepted the status will be green.

  • What is the winding?

    The winding indicates the direction/position of the labels when placed on a roll. For example, if the label should be on the inside or outside, horizontal or vertical, etc. The winding is important when the labels are used with an automated labeling machine.

  • My file is too big for uploading, what now?

    Email the file via WeTransfer to service@zolemba.com. Please contact us promptly so that we know which order the file belongs to.

  • Is it possible to print variable data?

    Yes it is possible to print variable data and serial numbered data. It is an efficient way to print unique variable information like numbers, barcodes, QR codes or letters. Combinations are also possible. Variable data can be printed on different sorts of labels in different formats. This technique is excellent for making unique labels on the same roll. Note that extra costs will be charged for variable data printing. For more information contact us on +31 (0)53-7370160.