Deliveries

  • When will my order be delivered?

    1. Standard labels:

     

    Orders placed and paid before 9:00pm Monday - Thursday will be dispatched the same day.

    Orders placed and paid before 4:30pm Friday will be dispatched the same day.

    Orders placed and paid Saturday - Sunday will be dispatched the next business day.

     

    2. Customized labels:

    Customized labels are labels made with the configurator. The following rules will apply for these labels. Your product will be send the next day when you order and pay on monday till friday before 3PM. The delivery time is approximately 2-3 days.

     

     

     

     

  • What is the delivery for pre-payments?

    Standard labels

    When you’re paying in advance it can take up to 3 business days before we receive the payment. As soon as we’ve received the payment we will ship your order and you will receive an email notification. Standard products will be dispatched the same day. 

     

    Customized Labels

    Custom-made labels will go into production the moment we’ve received the payment. Delivery time for islands can be 1-2 days longer.

     

    Land Dispatch time in Days
    Netherlands (NL) 1
    Belgium (BE) 1
    Bulgary (BG) 4
    Bosnia (BA) 6
    Denmark (DK) 2
    Germany (DE) 1-2
    Estonia (EE) 4-5
    Finland (FI) 4-5
    France (FR)  2-3
    Greece (GR) 4-6
    United Kingdom (UK) 2-3
    Hungary (HU) 3
    Ireland (IE) 3
    Italy (IT) 4-5
    Croatia (HR) 4
    Latvia (LV) 4
    Liechtenstein (LI) 4
    Lithuania (LT) 4
    Luxemburg (LU) 1
    Monaco (MC) 2-3
    Norway (NO) 4-6
    Austria (AT) 2
    Poland (PL) 3
    Portugal (PL) 4-6
    Romania (RO) 4
    Serbia (CS) 6
    Slovenia (SI) 3
    Slovakia (SK) 3
    Spain (ES) 3-5
    Czech Republic (CZ) 3
    Sweden (SE) 2-3
    Switzerland (CH) 4
    *Islands (depends of the region) 2-5
  • What are the delivery times for custom-made orders?

    We have your order ready for shipment within 24 hours. You can also choose a later delivery and receive a discount. You can choose for relax delivery within 3 work days or slow motion delivery within 5 days (excluding the parcel service time). These times are only valid if the order and payment are fulfilled before 3 pm on business days.

  • Delivery time for printed labels

    Take a look at the table underneath for orders before 3pm. The labels will advance to production as soon as all files and payment are received before 3pm (on business days).

     

     
    24 hours
    (Standaard)

    72 hours (Relax) 120 hours (Slow motion)
    Day of Ready Product 1 3 5
    Monday Tuesday Thursday Monday
    Tuesday Wednesday Friday Tuesday
    Wednesday Thursday Monday Wednesday
    Thursday Friday Tuesday Thursday
    Friday Monday Wednesday Friday

     

    If your order and payment are confirmed after 3pm, the day of delivery will be one day later.

  • When will my test print be delivered?

    Your test print will be sent within 24 hours.

  • How do you ship your packages?

    We send all our packages with DPD. Large orders are sent on a pallet with Palletway. Should you have any questions about shipping please feel free to contact us at Zolemba.

  • How many times per week are the packages send?

    Our packages are picked up daily and shipped to you as soon as possible by DPD.

  • Can my order also be delivered directly to my client?

    Zolemba can send orders directly to your client on request. Zolemba delivers everything unwritten without our name on the package nor the packing slip. You can enter your address in Invoice Address and then your client's address in Delivery Address.

  • Can I receive my order urgently?

    In our ordering process, you can indicate that you need your order urgently. You can choose for DPD urgent delivery.

     

     

  • Can I pick up my order?

    Zolemba has only one warehouse in The Netherlands. If you would like to pick up your order, you may do so at our location in Haaksbergen, The Netherlands.

  • What happens if I am not available at the time of delivery?

    DPD tries to deliver only one time. If you are unavailable during delivery, DPD will either give the package to your neighbour or the nearest pickup parcel shop. You will be informed with a notification letter from DPD in your mailbox where your order has been delivered to.

  • Can I change the delivery?

    If the package is still at Zolemba, you can contact our customer service on +31 (0)53-7370160. They will inform you about the possibilities.


    If your package is already on its way with DPD and you are not available at the moment, the driver will give the package to your neighbor or the nearest parcel shop, leaving a note in your mailbox that informs you where you order was delievered. If this is not a possible option you can inform DPD online at www.nieuwelevering.nl . You will need the notification letter that DPD provided to do this.

  • Do you also ship on saturday?

    DPD does not deliver on Saturday. If you need your order to be delivered on Saturday you can contact our customer service at +31 (0)53-7370160. They will inform you about the possibilities.

  • Can I report another house number for the case that I am not available?

    If your order is still at Zolemba you can contact our customer service at +31 (0)53-7370160. They may still be able to change the house number. If this is no longer a possibilty being that the package  has already been sent, you can only report another house number to DPD after they tried to deliver it to your house. You can do this at www.nieuwelevering.nl with the DPD notification letter that the DPD driver left in your mailbox. 

  • Do you also deliver to the neighbors?

    DPD tries to deliver only one time. If you are unavailable during delivery, DPD will either give the package to your neighbor or to the nearest parcel shop. You will be informed with a notificiation letter from DPD in your mailbox where your order has been delivered to. 

  • Can I report a post-office box as delivery address?

    Unfortunately this is not possible. We only deliver with DPD and they do not deliver packages to a post-office box.

  • What are the delivery costs?

    The delivery costs and free shipping requirements are listed underneath:

     

    Country P&P-costs Free shipping requirements
    Belgium (BE) € 5.81 € 50,-
    Bosnia Herzegovina (BA)* € 63.38 € 250,-
    Bulgaria (BG) € 36.38 € 250,-
    Denmark (DK) € 16.29 € 250,-
    Denmark (DK) (Isles) € 25.00 -
    Germany (DE) € 5.30 € 50,-
    Estonia (EE) € 36.38 € 250,-
    Finland (FI) € 33.70 € 250,-
    France (FR) € 10.14 € 250,-
    Greece (GR) € 42.68 € 300,-
    Great Britain (GB) € 10.14 £150,-
    Hungary (HU) € 36.38 € 250,-
    Iceland (IS)* € 92.00 -
    Ireland (IE) € 23.23 € 250,-
    North Ireland (IE) € 23.23 -
    Italy (IT) € 14.14 € 250,-
    Croatia (HR) € 36.38 € 250,-
    Latvia (LV) € 36.38 € 250,-
    Liechtenstein (LI)* € 43.31 € 500,-
    Lithuania (LT) € 36.38 € 250,-
    Luxembourg (LU) € 9.80 € 200,-
    Monaco (MC) € 20.07 € 250,-
    The Netherlands (NL) € 5.10 € 50,-
    Norway (NO)* € 49.72 € 300,-
    Austria (AT) € 11.11 € 250,-
    Poland (PL) € 22.98 € 300,-
    Portugal (PT) € 27.78 € 300,-
    Romania (RO) € 36.38 € 300,-
    Serbia (CS)* € 63.38 € 300,-
    Slovenia (SI) € 36.38 € 300,-
    Slovakia (SK) € 36.38 € 300,-
    Spain (ES) € 17.68 € 300,-
    Spain (ES) (Isles) € 65,00 -
    Czech Rep. (CZ) € 36.38 € 300,-
    Sweden (SE) € 16.67 € 300,-
    Switzerland (CH)* € 38.11 € 300,-
  • My delivery costs are higher than the standard costs, how is this possible?

    There are different possible reasons:
    * Did you enter the wrong country for the delivery address? Check this in your orders.
    * Is your address on an island or in a difficult reachable region? The delivery costs can be different than the standard costs in that case.


    Is this not the case? Please contact our customer service at +31 (0)53-7370160.

  • When will DPD deliver my order?

    DPD delivers between Monday to Friday. You can track and view what time your order will arrive at www.dpdpredict.nl with your 14-digit package number.

  • Can I contact DPD myself?

    First you can contact Zolemba. We’ll send the package which means that we have access to the delivery details. If you want to contact DPD yourself you can call on +31900-3734663 (€ 0.50 per call). You therefore need your parcel number.

  • Can I pick up my package at the DPD pickup parcel shop?

    The driver of DPD tries to deliver the package to your address only once. If you are unavailable at that moment of delivery, DPD will deliver the package to your neighbor or to the nearest pickup parcel shop. You will have to verify with your ID for pickup.  

  • What is the delivery time to an island?

    See FAQ question “What is the delivery time for pre-payments?". Here you see the delivery times.  For delivery times to an island you’ve to calculate an extra 1-2 days.

  • On which days will DPD deliver?

    DPD delivers packages on monday till friday. If you want DPD to deliver on saturday we have to arrange this for you with DPD. Call +31 (0)53-7370160 if you want your package on saturday.

  • Can I pick up my order?

    We are only located in Haaksbergen, The Netherlands. If you are in the area or if you know someone who can pick your order for you, that is possible!

     

    Address of Zolemba:

    Nijverheidsstraat 16
    7482 GZ, Haaksbergen

    The Netherlands

     

  • Is it faster to pick up my order instead of waiting for delivery?

    No. Should you pick up the order, there will be a difference of one day.

    You can pick up your order at our location in Haaksbergen, The Netherlands. (see FAQ question: “Can I pick up my order?”).

  • Where can I pick up my order?

    You can pick up your order at the following address:

     

    Zolemba
    Niijverheidsstraat 16
    7482 GZ, Haaksbergen

    The Netherlands

  • How can I determine the location of my package?

    You receive a mail with an package number around 10PM from Zolemba. If you click on “trace your package” you’ll be redirected to the Track & Trace page of DPD.

     

    If you go to www.dpdpredict.nl and enter your package number you can find the Track & Trace page as well.

  • I don’t see anything in the Track & Trace page. What now?

    It is possible that DPD hasn’t scanned your package yet. Try it again the next day. If you still don’t see anything call us on the following number: +31 (0)53-7370160

     

    We will take care of it, don’t worry!

  • Can I see what time DPD arrives?

    You can’t see this in the Track & Trace from your mail. What you can do is navigate to www.dpdpredict.nl and enter your 14-digit package number. Here you see when DPD will deliver your package in a time frame of 1 hour.

  • The Track & Trace page indicates that the package has arrived. I didn’t receive it. What now?

    You can call +3153-8200602 to get in touch with us. We can obtain proof of delivery to see who accepted the package.