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Customer Service

Contact with Zolemba

Choose one of the options below to find your answer.

Our customer service is available during business days from 8:30AM - 5:00PM (UTC+2). Our mission is to make our customers happy! For any reason, did you have a bad experience with our product(s) or service? Let us know via phone or email.


 

+31 (0)53 737 0160

Direct contact

Opening hours


Monday to Friday: 8:30AM - 5:00PM (UTC+2)

Saturday & Sunday: closed

 

 

online contact

 

Frequently Asked Questions (FAQ)

  • How can I add an address to my account?

    In Step 3 ‘Delivery’ select ‘Choose Another/ New Delivery Address’ to add an address.

    You can also go directly to ‘Addresses’ in your account to delete or add an address.

  • When do I have to upload my files?

    You can upload your files after you placed your order. You can upload PDF files.

  • Where can I enter my discount code?

    You can enter the discount code at the end of the order process.

  • What is the difference between permanent and removable?

    We offer almost all our labels with two different adhesives: permanent and removable.

    Permanent means that the labels adhere to the surface with a strong adhesion. It is not easy to remove such a label.

    Removable means that the labels sticks to the surface but are easy to remove without glue residue on the surface.

  • Where do I find the specification for my file?

    You will find these here on our website. The specifications are also listed on every page in the footer.

  • How Can I Return My Order?

    You must be logged into your Zolemba account to return your order.

    Once successfully logged into your account, search for the specific order that you would like to return by its order number. Click on the order number and you will be able to view the details of that particular order. You can select whether to request a returnor placing a complaint on your order.

     

    Note: Customized products can not be returned. Customized items may, however, be reconsidered if these are incorrectly delivered.