Contact with Zolemba
Choose one of the options below to find your answer.
Our customer service is available during business days from 8:30 AM - 5:00 PM (UTC+1). Our mission is to make our customers happy! For any reason, did you have a bad experience with our product(s) or service? Let us know via phone or email and we will find a solution.
+31 (0)53 737 0160
Monday - Friday: 8:30 AM - 5:00 PM (UTC+1)
Saturday & Sunday: Closed
Frequently Asked Questions (FAQ)
How can I add an address to my account?
In Step 3 ‘Delivery’, select ‘Choose Another/ New Delivery Address’ to add an address.
You can also go directly to ‘Addresses’ in your account to delete or add an address.
With the format of a file, you must consider that this is the made in the same size that you have ordered. This will be the same size that we will cut the labels to. A properly made file has the correct image settings of a 2 mm perimeter, also keep in mind the safety margin of 2 mm. Always save your document as a PDF.
When do I have to upload my files?
You can upload your files after you placed your order. You can upload PDF files.
Where can I enter my discount code?
You can enter the discount code at the end of the order process.
What is the difference between permanent and removable?
We offer almost all our labels with two different adhesives: permanent and removable.
Permanent means that the labels adhere to the surface with a strong adhesion. It is not easy to remove such a label once placed onto a surface.
Removable means that the labels stick to the surface but are easy to remove without leaving any glue residue behind.
How can I return my order?
You must be logged into your Zolemba account to return your order.
Once successfully logged into your account, search for the specific order that you would like to return by its order number. Click on the order number and you will be able to view the details of that particular order. You can select whether to request a return or placing a complaint on your order.
Note: Customized products can not be returned. Customized items may, however, be reconsidered if these are incorrectly delivered.