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Customer Service

Contact with Zolemba

Choose one of the options below to find your answer.

Our customer service is available during business hours from 8:30 AM - 5:00 PM (UTC+1), Monday through Friday's. Our mission is to make our customers happy! For any questions regarding an order, inquiry or sharing feedback, let us know via phone, chat or email. We will find the best solution for you.


 

+31 (0)53 737 0160

Direct Contact

Opening Hours


Monday - Friday: 8:30 AM - 5:00 PM (UTC+1)

Saturday & Sunday: Closed

 

 

online contact

 

Frequently Asked Questions (FAQ)

  • How can I add an address to my account?

    In Step 3 ‘Delivery’, select ‘Choose Another/ New Delivery Address’ to add an address.

    You can also go directly to ‘Addresses’ in your account to delete or add an address.

  • File Format

    With the format of a file, you must consider that this is the made in the same size that you have ordered. This will be the same size that we will cut the labels to. A properly made file has the correct image settings of a 2 mm perimeter, also keep in mind the safety margin of 2 mm. Always save your document as a PDF.

  • When do I have to upload my files?

    You can upload your files after you placed your order. You can upload PDF files.

  • Where can I enter my discount code?

    You can enter the discount code at the end of the order process.

  • What is the difference between permanent and removable?

    We offer almost all our labels with two different adhesives: permanent and removable.

    Permanent means that the labels adhere to the surface with a strong adhesion. It is not easy to remove such a label once placed onto a surface.

    Removable means that the labels stick to the surface but are easy to remove without leaving any glue residue behind.

  • How can I return my order?

    Returning Products  


    All terms and conditions regarding returns are included in the general terms and conditions

     

    When can I return my products?

    You can return the products within 14 days after receiving the items, if the following conditions are met: 

    • The items are undamaged 
    • The items are unused and complete 
    • The articles are not made according to individual choices or decisions and specifications, or they are not intended for a specific person. 

     

    How do I return my products? 

    Complete and print the RMA-form.Providing a reason for the return is not mandatory, but we would like to hear from you about how we can improve our service.  Add the RMA form to the shipment. If several boxes are returned, please add a separate form to each box. 

     

    Send your return shipment to: 
    Zolemba BV 

    Nijverheidsstraat 16

    7482 GZ Haaksbergen

    The Netherlands

     

    What happens next? 

    We will get in contact with you when we have received the goods.  When all criteria are met, the purchase amount will be refunded. The costs for returning the goods lie with the buyer/purchaser.  The purchase amount will be refunded within 10 working days after acknowledgement. If you have not received it within this period, please contact our customer service. 

     

    When 14 days have passed, we are not obliged to accept returns. Legally, notification of complaints must be made within due time. Our General Terms and Conditions state that we regard 30 days as a competent time frame.